Ulasan Qustodio: Ringkasan Pendek Ahli
Qustodio comes with tons of features that can keep your kids safe online and offline, has extremely user-friendly apps for kids and parents, offers excellent customer support, and provides the best-value parental control plan on the market that’s backed by a risk-free 30-day money-back guarantee.
Qustodio has industry-standard parental control features like web and app filtering, time limits, location tracking, scheduling, and activity reports. I saw some online reviews claiming that VPNs can get around Qustodio’s web filtering, but I tested top VPNs with it and they couldn’t bypass its web filtering. I also really like how Qustodio can detect and block 9,000+ iOS apps (some parental control apps can’t fully restrict iOS apps).
In addition, Qustodio also comes with:
- YouTube Monitoring — Lets you monitor your kid’s YouTube searches and what videos they watch.
- Family Locator — In addition to location tracking, this feature also lets you set up geofenced zones.
- Calls & SMS — Lets you monitor your child’s phone calls and text messages on iOS and Android.
- Panic Button — Allows your kids to send distress signals to trusted contacts on Android.
- And more …
Qustodio has kids apps for all popular devices (iOS, Android, Windows, macOS, Chromebook, and Kindle) and parental apps for iOS, Android, and web browsers — all of its apps are really simple to set up and very intuitive, so it’s very easy to get used to them even if you and your kids never used parental control apps before. What’s more, Qustodio provides really good customer support via an in-depth support library, a very responsive ticketing system, and its Care Plus service (which includes priority phone support but is only available in the US).
That said, there are some areas that I think Qustodio could improve — I think it would provide more convenience if kids would have an in-app option to request extra screen time or to ask for a restricted site to be unblocked. Also, its restricted time feature needs to provide parents with better scheduling control, and the geofencing feature needs to be more responsive. Finally, I’d really like to see Qustodio add support for live chat.
Qustodio has a decent free plan and a Premium subscription that comes with several paid yearly plans. It allows 5–15 devices, depending on which plan you choose. Also, Qustodio backs each purchase with a 30-day money-back guarantee.
|🏅 Overall Rank||Ranked 1 from 12 parental controls|
|🖥️ Web & App Filtering||✅|
|⏲️ Time Limits||✅|
|📍 Location Tracking||✅|
|💸 Starting Price||US$54,95 / tahun|
|📱 Number of devices||5–15|
|🎁 Free Plan||✅|
|💰 Money-Back Guarantee||30 days|
Qustodio Full Review
I spent the past few weeks testing and researching Qustodio and talking with its support reps to see how good it is, and I can safely say that it’s the best parental control app on the market.
Qustodio comes packaged with all the features you need to monitor your child’s web activity to make sure they have an enjoyable and safe internet experience. You also get access to call and SMS monitoring, which allows you to make sure your kid isn’t bullied or exposed to inappropriate messages.
Qustodio is a little pricey, but it’s worth it because it provides excellent value — plus, there’s a free trial,a free plan, and a 30-day money-back guarantee, which gives you plenty of time to test it and see if it’s the best fit for your family.
Qustodio has the following essential parental control app features:
- Web and app filtering — Lets you choose which sites and apps your kids are allowed to use.
- Time limits — Lets you specify how much screen time your kids are allowed.
- Location tracking — Shows you where your kids are and which places they’ve been to.
- Scheduling — Allows you to choose specific times of the day or week when a device can or can’t be used.
- Activity reports — Displays information about your child’s device use, including screen time, accessed sites, used apps, and more.
In addition, Qustodio also comes with many other useful features, including YouTube monitoring, call and text monitoring, and geofencing.
Qustodio’s web filtering lets you choose which sites your kids are allowed to access — you can set filtering rules for specific websites, but Qustodio also has 25+ predefined website categories (including Games, Profanity, Gambling, Mature Content, Pornography, and more), which I find very convenient. You can also opt to allow access to certain sites but receive an alert when your child connects to them.
I asked a close friend who has two kids to try out Questodio’s web filtering, and he told me it’s really good — it always prevented his kids from accidentally accessing unsafe websites and alerted him when his kids accessed chat and social network platforms. Plus, he liked that Qustodio’s web filtering also applied to browsers’ incognito/private modes.
However, my friend said he wished Qustodio would provide kids with an in-app option to request access to a blocked website (like Norton Family has) — that way, if Qustodio or a parent accidentally blocks a safe site, the child could quickly request access to it without having to phone or message his parents.
Kids often rely on VPNs to bypass web filtering, and I have seen other review sites claim that VPNs can circumvent Qustodio’s web filtering —so, I also tested Qustodio on my end while connected to top VPNs like ExpressVPN and Private Internet Access. I tried accessing 10+ different blocked sites, and I’m really happy to say that Qustodio always prevented me from connecting to them.
Qustodio’s web filtering only works on Google Chrome, Firefox, Microsoft Edge, Safari, and Amazon Silk Browser, so kids could use browsers like Tor, Brave, or Opera to bypass website restrictions. Fortunately, Qustodio has an option that blocks unsupported browsers — I tested this out and Qustodio always prevented me from using Tor and Opera on my smartphone. This is really great, as some top parental control apps (like Bark) don’t block unsupported browsers.
What’s more, Qustodio also has options that:
- Block unknown websites. These are sites that are not included in Qustodio’s website categories.
- Enforce safe search. When your kid opens Google, Bing, or YouTube, safe search is automatically enabled to protect them from potentially harmful content.
- Send alerts if your child tries to access blocked websites. This is helpful if you talk with your child about which sites are safe and dangerous to access and want to make sure you’re both on the same page.
Overall, Qustodio’s web filtering works very well (even top VPNs can’t bypass it), is very easy to use, and comes with really helpful extra features, like being able to block unsupported browsers and enforcing safe search.
Daily Time Limits
Qustodio lets you set up a screen time allowance for each day of the week in increments of 15 minutes. You can also block access to your kid’s device, while still allowing them to make emergency calls or use the Panic Button. Qustodio allows you to set time limits on iOS, Android, Windows, macOS, Chromebook, and Kindle.
The Daily Time Limits feature is extremely intuitive (it usually only took me 5 seconds to set time limits) and works really well — I tested it with my Android device, and it blocked access to my phone in less than 3 seconds once the time limit was up.
In addition, Qustodio also lets you choose what happens when the screen time is up:
- Lock navigation:
- Android, Chromebook, and Kindle — Blocks all apps except basic apps like the calendar and the calculator.
- iOS — Blocks internet access on the device.
- Windows and macOS — Blocks internet access on all web browsers.
- Lock device:
- Chromebook and Kindle — Blocks access to the whole device.
- Android — Blocks access to the whole device and only allows emergency calls and the use of the Panic Button feature.
- iOS — Hides any app that is rated age 4+ by the app store. When the restriction is removed, all apps will appear in alphabetical order, which makes it a hassle to keep them organized. If that’s an issue, Qustodio recommends using the Lock navigation option instead.
- Windows and macOS — Logs out the user, preventing online and offline use.
You can also choose to receive alerts when your kid reaches their screen time limit.
I think Qustodio could improve this feature by providing kids with an in-app option to request extra screen time — it’d be much more convenient than them having to make an emergency call just to let you know they need an extra hour of screen time when they’re out with their friends.
Overall, Qustodio’s time limits are very easy to use, work really well, and they’re available across all popular platforms.
In addition to standard time limits, Qustodio also lets you restrict specific time periods. For instance, instead of just limiting your kids to 2 hours of screen time during weekdays, you can prevent them from using their phones or accessing the web between specific hours, like from 5pm to 7pm — this is helpful if you want to make sure they’re really doing their homework and not browsing social media in bed.
Setting restricted times is really simple — Qustodio divides the day into Morning, Afternoon, and Night, and you just have to highlight the restricted time periods in red.
However, I’d like to see Qustodio provide better control over restricted times — right now, you can only restrict times in hour-long chunks. For example, you can prevent your kids from using their phones from 3pm to 5pm, but you can’t restrict device usage between 3pm and 3:30pm, and then allow it from 3:30pm to 5pm. If you only want to restrict device usage while your kids do a few quick chores on the weekend (like taking out the trash or cleaning their rooms), this limitation can be a bit inconvenient.
Overall, Qustodio provides a good way to restrict web or device usage for specific time periods, but I really hope they’ll provide finer control over that in a future update.
Games & Apps
Qustodio lets you set time limits for specific apps or disable access to them. This feature works on Android, Windows, macOS, Kindle, Chromebook, and even iOS — Qustodio claims it can detect, monitor, and restrict 9,000+ compatible iOS apps, which is pretty impressive since some parental control apps (such as Webwatcher) can’t block iOS apps.
Unlike most parental control apps, Qustodio doesn’t display a list of all the apps on your kid’s device. Instead, it starts displaying apps when your child uses them (you can configure Qustodio to alert you when that happens), which I think is very convenient. This way, you see exactly which apps your child uses — so you don’t need to waste time going through a long list of system apps (like the calendar, calculator, and weather app) to find them.
When Qustodio detects an app, you can either block access to it or set a daily time limit. I tested Qustodio’s app detection and blocking, and it was always able to find and restrict access to apps that are popular with kids and teens, including YouTube (Qustodio has a dedicated blocking feature for this app), Instagram, TikTok, Netflix, Twitter, and Discord.
|Qustodio Can Block:|
Unfortunately, unlike Bark, Qustodio can’t monitor your child’s text message and posts on popular social media apps like Instagram, TikTok, and Twitter.
Overall, Qustodio provides a really good app blocking feature — it’s very convenient to use and it’s able to detect and block apps that are popular with kids and teens (even on iOS), but it can’t monitor text messages on social media apps.
Qustodio has a dedicated YouTube feature, which lets you track your kid’s YouTube website and app activity in the activity reports, allowing you to see their YouTube searches and what videos they watch. In addition, YouTube Monitoring also allows you to block both the YouTube site and app, or set time limits for the YouTube app. I’m happy to see this feature since YouTube is very popular with kids and teens, and because some parental apps (like Norton Family) don’t have a dedicated YouTube feature.
YouTube Monitoring is available on most platforms (except Chromebook and Kindle), but it works differently on each one:
|Android||See what videos your child watches and what they search for on the YouTube app and site.|
|iOS||See what videos your kid watches and what they search for on the YouTube site.|
|Windows and macOS||See more detailed information about the videos your kid watches on the YouTube site (like the YouTube channel name and the video thumbnail) and track their YouTube searches.|
Also, if you enable the Enforce safe search option in the Web Filtering feature, it will force YouTube to filter all content that’s flagged as inappropriate. This way, your child doesn’t risk accidentally coming across harmful YouTube videos.
Overall, Qustodio’s YouTube Monitoring feature is really helpful if you want to make sure your kid stays safe on YouTube — you can block YouTube’s site and app and track your child’s activity on both of them.
Family Locator is a location tracking feature that shows you where your child is and where they’ve been. It also displays a location timeline, which is a list of your child’s previous locations. I’m happy to see this feature, as some top parental control apps (like Bark) don’t offer this. True, this kind of location tracking can feel invasive, but it’s also helpful if your child loses their phone or if they get lost. Family Locator is only available on Qustodio’s iOS and Android parental control apps.
I asked a friend to test the Family Locator, and he told me it worked really well — it was easy to enable the feature (he only needed to enable location tracking inside the parental app and grant location permissions on his kids’ devices), and it accurately tracked his children’s locations as they went to school and came back home. When his kids were on the move, he usually received frequent location updates every 5–10 minutes. He also said that, on Android, you can even get directions to the child’s location via Google Maps.
My friend also liked the Your Places feature, which uses geofencing technology to track children’s locations. Basically, you set up predefined zones (my friend added a dental clinic, a shopping center, and a cultural hub) and you receive notifications when your kids arrive at and leave those places. However, my friend wasn’t instantly notified when his kids arrived at or left the predefined zones — the notifications were usually delivered 10–15 minutes after that happened, so I’d like to see Qustodio make the Your Places feature more responsive in the near future.
Qustodio lets you create geofences that cover distances up to 0.12 miles or 200 meters, which is pretty good. That said, Norton Family provides much better coverage, as its geofencing feature supports distances up to 2 miles or 3,200 meters.
Overall, Family Locator provides a good way to track your children’s locations using Qustodio’s mobile parental apps. A geofencing feature is also available, although its notifications are sometimes too delayed.
Calls & SMS
Qustodio’s Calls & SMS feature allows you to monitor your child’s calls and text messages and to block or whitelist incoming or outgoing calls. While this feature is useful, it’s very invasive, so I only recommend using it if you have reason to be concerned about your child and need a good way to detect concerning interactions immediately. If possible, I’d also recommend being open with your child about using this feature.
This feature is only available on iOS and Android, and you need to perform manual setups to get it working — luckily, Qustodio provides easy-to-follow guides that show you what to do. I configured this feature on my Android device, and it only took me around 3–4 minutes to do it. I also asked a coworker to test it on his iOS devices, and he said it only took him about 5 minutes to do it.
The Calls & SMS feature works really well and there are no bugs — it correctly blocks or allows calls according to the rules you set, and it always displays the contents of text messages (you can keep track of all of that in Qustodio’s activity reports).
It also lets you add specific contacts, which you can block or whitelist. I think this is pretty convenient — for example, if you see that a bully is spamming your child with offensive messages, you can simply block the bully’s contact while allowing your kid to continue exchanging calls and messages with his friends.
Bark has a similar call and SMS monitoring feature, but it’s not as good as Qustodio’s Calls & SMS feature — Bark doesn’t let you see all text messages (only content that requires an intervention, like bullying, violence, and suicidal ideation). and it also doesn’t let you block phone calls and contacts.
Overall, Qustodio’s Call & SMS feature lets you monitor your child’s calls and text messages, which is very helpful if you’re worried about them interacting with dangerous people. It requires a manual setup, but it’s a pretty straightforward process.
Manually setting up the Call & SMS feature on Android and iOS devices requires you to manually download and install certain apps. Make sure you only download those apps from Qustodio’s site and not from third-party websites — otherwise, you risk downloading malicious files and infecting your device with malware.
The Panic Button feature allows your child to send a direct alert using their smartphone to trusted contacts via text messages or email messages. This is an excellent feature your kids can use to stay safe while walking home from school or when they’re out with their friends. Many parental control apps (like Bark) don’t provide access to an SOS feature, so I’m really happy to see this included.
Setting up this feature is really easy — you just need to enable it in the parental app, add trusted contacts (Qustodio lets you add an email address or phone number for each contact) and wait for them to confirm, and then enable the feature on your kid’s device. Overall, it didn’t take me more than 3–4 minutes to set up the Panic Button on my Android smartphone.
On the child’s end, using the Panic Button is very straightforward too — the kid only needs to tap the SOS button at the bottom of the app, and then tap on another SOS button and confirm the activation. To turn off the feature, the child just needs to tap the SOS button again and confirm their choice.
I tested the Panic Button when I was walking outside and it worked very well — the feature instantly sent me an SMS and email alert containing a link with my Android device’s location. The link included the street address, coordinates, time, date, and some helpful tips on what to do next.
Unfortunately, the Panic Button feature is only available on Android devices, so I’d like to see Qustodio add support for it on iOS in the future too.
Overall, the Panic Button is an excellent Android feature that lets your child send distress signals to trusted contacts if they’re in trouble.
Qustodio won’t contact the police, fire department, ambulance, or any other local authorities on your behalf, so you can’t use it as a replacement for these emergency services. If you strongly believe your child is in danger when they trigger the Panic Button, you should contact emergency services as soon as possible.
Qustodio provides daily, weekly, bi-weekly, and monthly activity reports in the Dashboard tab. You can also view the activity reports for specific dates. The activity reports show you the following metrics:
|Blocked websites||Lets you see which restricted sites your child tried to access and how many times they tried accessing each website.|
|App & web activity||Allows you to see which apps and sites your kids have used and how much time they spent on each one.|
|Web searches||Shows which words your kids used the most in their web searches.|
|Calls & SMS||Shows who your child exchanged calls and messages with and how many calls and messages they exchanged|
|YouTube activity||Lets you see your kid’s YouTube searches and how many videos they watched. If you click See videos, you can also watch the videos your child saw.|
In addition, Qustodio also shows your child’s screen time and whether or not they reached the time limit you imposed. If necessary, you can also add extra screen time (in increments of 15 minutes) with just a few clicks.
On top of the Dashboard tab, there’s also a Timeline tab that provides more in-depth information on your child’s online activities.
The Timeline tab provides you with access to the following metrics:
|Web activity||Displays the sites accessed by your kids and lets you quickly whitelist, block, or ignore them, or set alerts for them. Qustodio also provides you with helpful information on the sites, including how trustworthy they are, how safe they’re for children, and a screenshot of the site’s main page.|
|App activity||Shows which apps your child accesses and when and lets you quickly whitelist or block them.|
|Searches||Lets you see your child’s full Google and YouTube searches.|
|Calls & SMS||Displays your child’s incoming and outgoing calls and shows you the caller’s phone number and name (as it’s written in your child’s phone contacts). You can also see the contents of incoming and outgoing text messages and who they’re from.|
|Locations||Shows your child’s current location (which you can refresh) and where they’ve been. The child’s location is updated every 3–10 minute on average.|
Overall, I think Qustodio provides access to very helpful, accurate, and in-depth activity reports for your child.
Qustodio also comes with the following additional features:
- Uninstall Protection — Qustodio requires you to type in your parental app username and password when you want to uninstall its kids’ apps. This way, your child can’t secretly uninstall the apps to prevent tracking. This feature is available on all platforms.
- Hide Qustodio — this feature lets you “hide” Qustodio on Windows and macOS devices. If you enable this option, your child will no longer see Qustodio’s web page when they try to access a blocked site. Instead, they’ll be redirected to Google’s search page. Enabling this option will also hide Qustodio’s icon in the tray and notification bar, and it will log your kid out of the device if you choose to lock their device when the screen time limit is up. This feature could help you better understand which apps and sites your kids use the most. That said, your children will still be able to find Qustodio’s app on their devices. Personally, I don’t really recommend using this option, as I think it’s better to openly discuss using a parental control app with your child.
Qustodio Plans & Pricing
Qustodio has a free plan and a paid Premium subscription that comes with several paid yearly plans. Qustodio allows you to connect 5–15 devices, which should be enough for most small families — that said, if you need to cover more devices, I’d go with Bark or Norton Family, as they allow unlimited devices.
|Qustodio Free||Qustodio Premium|
|Activity Reports||Daily and weekly reports||Daily, weekly, bi-weekly, and monthly reports|
|Screen Time Monitoring||✅||✅|
|Daily Time Limits||✅||✅|
|Restricted Time Periods||✅||✅|
|Calls & SMS||❌||✅|
|Customer Support Tickets||❌||✅|
When you sign up, Qustodio provides you with access to a free 3-day trial of its Premium subscription (no credit card details are needed). When your free trial expires, you’re downgraded to Qustodio’s free plan, which provides access to screen time monitoring, daily time limits, restricted time periods, and web filtering.
However, the free plan limits you to 1 device and daily and weekly activity reports, and you don’t get access to the customer support ticketing system.
Upgrading to the Premium subscription adds bi-weekly and monthly activity reports, access to the ticketing system, app filtering, location tracking, and the YouTube Monitor, Panic Button, and Calls & SMS features. The Premium subscription comes with different yearly plans:
|Small Plan||US$54,95 / tahun||5||❌|
|Medium Plan||US$96,95 / tahun||10||✅|
|Large Plan||US$137,95 / tahun||15||✅|
While Qustodio’s plans are a bit pricey, I think they’re worth it because they provide really great value for both small and large families. That said, I understand that not everyone is ready to commit to a yearly plan right from the start — if that’s a dealbreaker for you and you’d like more flexible options, I recommend checking out Bark and FamiSafe, as they have affordable monthly plans and provide great web and app filtering.
Qustodio accepts credit/debit cards, Wire Transfer, and PayPal, and it backs all purchases with a 30-day money-back guarantee.
Overall, Qustodio has a decent free plan and affordable yearly plans (which provide really good value), and it backs each purchase with a 30-day money-back guarantee.
Qustodio Installation & Setup
Qustodio has parental control apps for iOS, Android, and web browsers (Chrome, Safari, Firefox, and Edge), and it comes with apps for kids on iOS, Android, Windows, macOS, Chromebook, and Kindle.
|Apps for Kids||Apps for Parents|
|iOS, Android, WIndows, macOS, Chromebook, Kindle.||iOS, Android, web browsers (Chrome, Firefox, Safari, Edge).|
Both apps are simple to set up, but installing Qustodio on your kids’ devices will take longer because you also need to give the app different permissions. That said, I installed the parental and kids apps on my Android smartphone and the kids app on my Windows 10 PC, and it didn’t take me more than 5 minutes to do it on each device.
Qustodio Parental Apps (Installation & Setup)
If you use the web app, no setup is necessary — Qustodio redirects you to the web app’s login page after you create an account.
If you use Qustodio’s mobile apps, you only have to download and install them from your device’s app store. Then, just log into your Qustodio account and confirm that this is your own device (so not your kid’s device).
Note: If you want to use the Calls & SMS feature on your kid’s iOS device, you’ll also need to download and set up Qustodio’s Call & SMS app on your macOS device. After that, you’ll need to use a cable to sync your child’s iOS device (which needs to have Qustodio’s kids app installed on it) with your macOS device. When you’re done, you can use the parental apps to monitor your child’s messages and calls.
Qustodio Kids Apps (Installation & Setup)
To start, you’ll need to log into Qustodio’s parental app and add a profile for your child — you’ll need to pick an avatar for them, add their first name, choose their gender (you can opt not to reveal it), and add their birth year.
Next, you have to use a dropdown list to select what kind of device your child has. For this tutorial, I used my Android smartphone — but Qustodio provides step-by-step instructions for each type of device on this page.
You now have to download and install Qustodio’s kids apps from the app store. When you’re done, log into your account, and confirm that this is your child’s device.
If you want to use the Call & SMS feature on Android, you’ll need to download Qustudio’s full Android app from its site (the Google Play version doesn’t support the Call & SMS feature). Qustodio has a download link and a QR code you can scan to download the app and install it on your device. Make sure you only download this version of the app from Qustudio’s official site. Once you download the app, install it and proceed with the setup instructions mentioned above and below.
After that, add a name for the device and choose which child profile will use the device.
Now, you need to give Qustodio’s app several permissions so that it can track and control your child’s device. First, you’ll need to allow reporting, usage tracking, and notification access.
Then, you’ll have to enable app display, location access, and activate device admin (to make sure your child can’t uninstall Qustodio without your permission).
And that’s it — you can now use the parental apps to keep tabs on your kids’ online activities.
Qustodio Ease of Use
Qustodio’s web and mobile parental apps are really easy to use — the interface is very user-friendly (even for parents who are not tech-savvy) and pretty much all settings and features come with short, helpful explanations.
Also, Qutodio’s mobile kids apps are minimalistic and very simple to navigate (so your kids won’t have any trouble getting used to them), and its desktop apps are hidden in the background, so they won’t bother your children.
Mobile & Tablets
Both of Qustodio’s Android and iOS apps are very simple to navigate, have a really intuitive design, their features work really well, and I never experienced any bugs when using them. Also, I like that both apps share a similar design, so it’s really easy to switch from Android to iOS and vice-versa.
Both mobile apps are very feature-rich — the only difference is that Qustodio’s iOS app is missing the Panic Button feature.
Overall, Qustodio’s Android and iOS apps are very intuitive and come with many useful features (however, the iOS app is missing the Panic Button feature).
I’m really happy with Qustodio’s web app — the interface is really simple to navigate, so you never feel lost using it. From the main window, you can pick which child to monitor, add a new child profile, or add new devices with just a few clicks.
And when you check a child’s profile, all information is presented in a very easy-to-understand way. It’s really easy to check and scroll through the activity reports, and you can set up new app and site restrictions in seconds — for example, it didn’t take me more than 10 seconds to add and block a new website. And I especially like the small question mark icons, which provide you with detailed, helpful explanations for certain features and settings.
I also like that the web app provides great security, as it automatically logs you out of your account after a few minutes of inactivity — so your kids can’t increase screen time or lift restrictions while you’re away from your device.
Qustodio’s web app comes with almost all features. The only thing that’s missing is the Family Locator feature, which is only available on Qustodio’s mobile apps. However, you can still use the web app to track your child’s location in the activity reports’ Timeline tab.
Overall, Qustodio’s web app is beginner-friendly, feature-rich, and full of helpful hints and explanations.
Qustodio Customer Support
I think Qustodio provides really good customer support — it has a very in-depth and helpful support library that consists of frequently asked questions (FAQs), tutorials, and some troubleshooting tips, a really good ticketing system, and Care Plus, which includes priority phone support and more. However, Qustodio is missing a live chat feature.
Qustodio’s support section is chock-full of helpful support articles — I almost always found the answers I needed there, so I rarely had to contact customer support. Qustodio has detailed FAQs that clearly explain what all features do, and it also provides access to easy-to-follow setup guides that feature screenshots (some guides even have video guides).
Qustodio doesn’t have live chat, but many parental control apps don’t have this feature (FamiSafe, Norton Family, Webwatcher, and eyeZy are some of the only parental apps that provide access to live chat). But that’s not a huge drawback, as Qustodio has a ticketing system that provides very responsive and helpful email support — I submitted multiple support tickets at random times of the day over the course of a week, and I always received a reply in about 24 hours, which is pretty fast. The replies always answered all my questions, and the support reps also replied to all of my follow-up questions.
If you have Qustodio’s Care Plus service (only available in the US as a paid add-on for the Small plan and included for free in the Medium and Large plans), you also get access to priority phone support in English and Spanish, ongoing check-ins, and personalized help. I asked a colleague in the US to test the Care Plus service, and he was very happy with it — he scheduled a call and was contacted by a support rep over the phone on time, who was able to provide him with helpful and detailed answers to all of his questions.
Overall, Qustodio provides really good customer support (despite missing a live chat feature) — it comes with a very helpful support library,a highly responsive ticketing system, knowledgeable reps, and priority phone support via the Care Plus service.
Is Qustodio Really the Best Parental Control App in 2022?
I think Qustodio is an excellent parental control app since it comes with tons of useful parental control features and is also extremely easy to set up and use.
Qustodio has all essential parental control features, like web and app filtering, time limits, location tracking, scheduling, and activity reports. Some online reviews claim that VPNs can bypass Qustodio’s web filtering, but I tested a few top VPNs while using Qustodio, and they weren’t able to circumvent its web filtering feature. I’m also really happy that Qustodio can detect and block 9,000+ iOS apps (some parental control apps can’t restrict iOS apps).
In addition, it provides access to other great features — it has YouTube Monitoring, which displays your child’s YouTube searches and the videos they watch, and Family Locator, which allows you to create geofenced zones (you receive alerts when your kids enter or leave them). What’s more, you also get Calls & SMS, which lets you monitor calls and text messages on Android and iOS, and Panic Button, an Android feature that lets your child send emergency signals to trusted contacts.
Also, Qustodio’s kids and parental apps are really easy to install and set up, and they’re very intuitive. Plus, you get really great customer support (an in-depth support library, responsive and helpful support reps, and priority phone support via Care Plus, which is only available in the US).
However, I’d also like to see Qustodio make a few improvements — like adding in-app options for kids to request extra screen time or access to a blocked site, providing better scheduling control via the restricted time feature, making the geofencing feature more responsive, and adding live chat support.
All in all, Qustodio is the best parental control app in 2022 — it provides excellent monitoring, filtering, and time limits, has tons of other helpful features, and is really user-friendly. It has a decent free plan and paid yearly plans that are backed with a 30-day money-back guarantee.
Qustodio Review — Frequently Asked Questions
- Is Qustodio safe?
- Can my child delete Qustodio?
- Can VPNs bypass Qustodio’s web filtering?
- Does Qustodio block incognito/private modes?
- What browsers does Qustodio work on?
- What apps does Qustodio block?
- Can Qustodio block YouTube?
- Does Qustodio let you monitor calls and text messages?
- Does Qustodio have a Facebook monitoring feature?
- What devices does Qustodio work on?
- Is Qustodio free to use?
- Can I read messages that are sent and received on my kids’ devices?
Is Qustodio safe?
Yes, Qustodio provides tons of features that help you keep your kids safe online — it provides excellent web filtering to protect your kids from inappropriate sites (like drugs, pornography, alcohol, and violence), and it also lets you monitor your kids’ YouTube usage to make sure they’re not watching dangerous and disturbing videos. There’s also a Panic Button, which allows your child to send out distress signals to trusted contacts if they’re in danger. Plus, you can monitor your kids’s text messages to make sure they’re not being bullied.
Qustodio’s reps also told me that the data collected by Qustodio from monitored devices is stored securely and not associated with any identifiable information. Also, Qustodio doesn’t share your data with third parties.
Can my child delete Qustodio?
No, as Qustodio comes with uninstall protection — it requires you to type in your parental account username and password to make changes to its apps. So, make sure you store your login credentials outside of your child’s reach.
Can VPNs bypass Qustodio’s web filtering?
No — I actually tested popular VPN providers with Qustodio on both mobile and desktop and they weren’t able to bypass its web filtering. What’s more, once Qustodio detected the VPN apps on my devices, it even gave me the option to restrict them.
Does Qustodio block incognito/private modes?
No, but Qustodio doesn’t need to do that, as its web filtering also covers browsers’ incognito/private modes. I tested this on Chrome and Firefox, and I wasn’t able to access restricted sites using incognito/private mode.
What browsers does Qustodio work on?
Qustodio can monitor and block sites on Chrome, Firefox, Edge, Safari, and the Amazon Silk Browser. It also has an option that blocks unsupported browsers (like Opera and Tor), so that your child can’t use them to bypass parental controls on their device.
What apps does Qustodio block?
Qustodio can detect and block almost any apps that are popular with kids and teens — in my tests, it was able to block apps like YouTube, Discord, Netflix, Twitter, Instagram, TikTok, Facebook, WhatsApp, and more. A support rep told me that Qustodio can block all apps on Android, Windows, and macOS, and that it can block 9,000+ apps on iOS (some parental controls, like Webwatcher, can’t restrict iOS apps at all).
Can Qustodio block YouTube?
Yes, Qustodio has a dedicated YouTube feature that can detect and block both YouTube’s site and YouTube’s app on all major platforms. In addition, Qustodio also lets you set time limits for the YouTube app and see what your child searches for on YouTube and what videos they watch.
Does Qustodio let you monitor calls and text messages?
Yes, you can do that by using Qustodio’s Calls & SMS feature, which is available for iOS and Android devices.
However, to use this feature, you’ll need to perform manual setups. On Android, you’ll need to manually download and install Qustodio’s full Android app from the official website. And, on iOS, you’ll need to download and install a separate Calls & SMS app on your macOS device and use a cable to sync your kids’ iOS devices with your macOS device. Fortunately, Qustodio has helpful tutorials that make the setup process very simple.
Qustodio’s Calls & SMS feature is similar to Bark’s call and text monitoring feature, but I think Qustodio’s feature is better because it lets you see all messages (Bark only lets you see concerning content that requires an intervention) and it also lets you block calls and contacts.
Does Qustodio have a Facebook monitoring feature?
That said, you can still use Qustodio to monitor and restrict access to Facebook — you’ll receive alerts whenever your child uses Facebook’s site and app. Also, you’ll be able to block Facebook’s site and restrict Facebook’s app, or set time limits for the Facebook app.
What devices does Qustodio work on?
- Apps for kids — iOS, Android, WIndows, macOS, Chromebook, Kindle.
- Apps for parents — iOS, Android, web browsers (Chrome, Firefox, Safari, Edge).
Is Qustodio free to use?
Yes, Qustodio comes with a free plan, which you’re downgraded to after the 3-day free trial expires. I think the free plan is pretty good — it provides access to screen time monitoring, time limits, restricted time periods, and web filtering (including the option to enforce safe search). However, the free plan limits you to daily and weekly activity reports and 1 device, and it doesn’t provide access to Qustodio’s customer support ticketing system.
I think Qustodio’s free plan could be enough for some people, but I’d mostly recommend using it to test the service. Then, if you’re happy with Qustodio, you should definitely upgrade to its paid plans — that way, you also get location tracking, app filtering, YouTube monitoring, support for 5–15 devices (depending on which plan you choose), and more. Plus, Qustodio backs each purchase with a 30-day money-back guarantee.
Can I read messages that are sent and received on my kids’ devices?
Yes, Qustodio has a feature that allows you to monitor your child’s messages on iOS and Android — you need to perform a manual setup, but Qustodio provides very helpful tutorials, so the process doesn’t take long. In addition, Qustodio also lets you monitor and block your kids’ calls.
However, Qustodio can’t monitor your child’s messages on social media apps like Instagram and TikTok — if that’s something you’re interested in, I recommend checking out Bark instead.